Refund policy
Returns & Refunds
At Julia's Little Nook, every piece is thoughtfully handmade with care. We hope you love your purchase, but if something isn't quite right, we're here to help.
Change of Mind
We accept returns for change of mind within 30 days of receiving your order, provided that:
- Items are unworn, unwashed and in their original condition.
- Items are free from marks, stains or damage.
To request a return, please email us at juliaslittlenook@gmail.com or DM us on instagram, and include your order number and reason for return.
Once approved, return instructions will be provided.
Customers are responsible for return postage costs unless the item is faulty or incorrect.
Faulty or Incorrect Items
If your item arrives damaged, faulty, or you receive the wrong item, please contact us within 7 days of delivery.
Please include:
- Your order number
- Photos of the item
- A brief description of the issue
If approved, we will arrange a replacement, repair or full refund, including any return shipping costs.
Refund Processing
Once your return has been received and inspected, refunds will be processed back to your original payment method within 5–10 business days.
Depending on your bank or payment provider, funds may take a few additional days to appear.
Handmade Items
As each garment is individually handmade, slight variations in placement, stitching or pattern are part of the unique character of our products and are not considered faults.
Sale Items
Sale or clearance items are final sale unless deemed faulty under Australian Consumer Law.
Australian Consumer Law
Nothing in this policy excludes or limits your rights under the Australian Consumer Law.